Welcome to Ecommerce TNC! We strive to ensure your satisfaction with every purchase, but we understand that sometimes things don’t work out. Our refund policy is designed to be transparent and fair, ensuring you can shop with confidence.
1. Eligibility for Returns and Refunds
To be eligible for a return and refund, please ensure that:
- The item was purchased in the last 30 days.
- The item is in its original condition: unworn, unwashed, and with all the original tags and packaging intact.
- You have the receipt or proof of purchase.
2. Non-Returnable Items
Please note that certain types of items cannot be returned, such as:
- Provide and Improve the App: We use the information collected to provide, maintain, and improve the features and functionality of the App.
- Communication: We may use your email address to send you important updates, notifications, and information related to the App.
- Analytics: We use analytics tools to understand how users interact with the App, allowing us to enhance user experience and improve our services.
3. How to Initiate a Return
To initiate a return, please follow these steps.
- Contact our customer service team at [Insert Contact Information] to get a return authorization.
- Once you have the authorization, pack the item securely in its original packaging.
- Include any forms provided by our customer service team.
- Send the item to the address provided by our team.
- Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.